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Terms of service


Welcome to (hereinafter the “Website”). By using this Website, you accept these Terms of Use without reservation. For any request regarding the use of the Web, you can contact us at the following email address

Registered Company: CIF ESJ01610591 registered in the Mercantile Registry that acts in the name and on behalf of its brand The Cool Skin  (hereinafter "We" or "Us").

To access this website and be able to use it you need to be over eighteen (18) years of age. In the event of any violation of the rules established under these Terms of Use, we reserve the right to suspend your access.


      The Web and each of the elements it comprises (brands, images, text, videos, etc.) enjoy the protection offered by intellectual property rights. No use, reproduction or representation of the Website (in whole or in part), in any medium, or for any other purpose, including, without limitation, commercial purposes, will be authorized. Through this Website we can make available to you content that you are authorized to download (hereinafter the "Downloadable Content"). Any reproduction, representation, modification or distribution of the Web is prohibited. By downloading or using such Downloadable Content, you agree to use it in accordance with these Terms of Use.

      We remind you that you must obtain all the authorizations and rights that are necessary from the corresponding owners with respect to any content that you wish to publish through the Web, including each and every one of the intellectual property rights and/or literary, artistic and/or industrial property rights, publicity rights (including the right to one's own image), in order to enable you to use said content in peace.

      User Content, such as text, photos, videos, opinions, etc. (hereinafter “User Content”). By publishing User Content through the Website, you grant us a royalty-free, irrevocable, non-exclusive, worldwide license for the period of legal protection of intellectual property rights defined by Spanish and foreign laws and the international treaties (including any subsequent regulation of a supplementary or modifying nature) to reproduce, display, use, copy, modify, adapt, edit, distribute, translate and create derivative works from it, as well as to incorporate it into other works or distribute it (in its in whole or in part). Said use will be authorized for all purposes of an internal, external or public nature.

      Social networks are platforms owned by third parties and, therefore, the dissemination and use of User Content through them will be governed by the terms of use defined by said third parties . Therefore, We will not be held responsible for any use of the content by Us or by any third party in accordance with the terms of use defined by the social networks.



        By using this website, you agree:

        Do not transmit comments of a racist, violent, xenophobic, malicious, insulting, obscene or illegal nature. Not to disseminate any content that may be harmful, defamatory, unauthorized, malicious or that causes an infringement of rights of privacy or publicity, that incites violence, racial or ethnic hatred, or that constitutes gross indecency or an incitement to commit certain crimes or offenses. Do not use the Web for political, propaganda or proselytizing purposes. Do not publish any content that advertises or promotes any products and/or services that compete with the brand(s) displayed on the Web. Do not distort the purpose for which the Web has been created. Do not disseminate any information that may directly or indirectly enable the nominal and specific identification of a person without their prior and express consent, such as surname, postal address, email address or telephone number. Do not bully or harass others. Do not carry out illegal activities, including those that may harm the rights of anyone in relation to any software, photographs, images, text, videos, etc. Do not spread content that shows minors. If you believe that any User Content violates the aforementioned principles or your rights or those of any third party, please inform us by email:


          We can modify the content and information included in the Web, as well as these Terms of Use, in particular for purposes of compliance with any new legislation and/or applicable regulations and/or improvement of the Web.

          4. OUR COMMITMENT

            Offer products that follow the following conditions

            ✓ No Parabens

            ✓ Cruelty Free (Not tested on animals)

            ✓ Sulfate-free

            ✓ Non-GMO

            ✓ Clean Clean label

            ✓ No palm oil


            5. HOW TO PLACE AN ORDER

              You must choose a product, go to the cart and then proceed with the purchase. You must complete the personal data and delivery address and click on Payment. Payment can be made by Paypal. After this, you will receive an email confirming your order (the "Order Confirmation").


                In case you detect that there has been an error when entering your personal data, we ask you to contact us as soon as possible, to our email .


                  All orders are subject to product availability. If there are difficulties in supplying the products or if there are no items in stock, we will refund any amount you may have paid.

                  8. DELIVERY

                    Unless there are unforeseen or extraordinary circumstances, we will send the order consisting of the product(s) described in each Shipping Confirmation within the period indicated on the website according to the method shipping selected and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.

                    If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Keep in mind, in any case, that we do not make home deliveries on Saturdays or Sundays.

                    For the purposes of these Conditions, it will be understood that the "delivery" has taken place or that the order has been "delivered" at the moment in which you or a third party indicated by you acquire material possession of the products, which will be evidenced by signing the receipt / or confirmation of receipt of the order at the agreed delivery address.

                    9. IMPOSSIBILITY OF DELIVERY

                      If we are unable to deliver your order, we will contact you by phone. If we cannot find a solution, your order will be returned to our warehouse. If we were to make a second delivery, the postage would be borne by you.

                      In cases of Force Majeure, the obligations will be suspended during the period and we will contact each other to find the most appropriate solution for both parties.


                        The risks of the products will be at your expense from the moment of delivery. You will own the products when we receive full payment for the products and shipping costs.

                        11. PRICE AND PAYMENT

                          The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due.

                          Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent you an Order Confirmation.

                          12. VALUE ADDED TAX AND BILLING

                            In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at all times depending on the specific item in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current regulations. in each of these territories. You expressly authorize us to issue the invoice in electronic format, although you can indicate at any time your wish to receive a paper invoice, in which case, we will issue and send the invoice in said format. We place special emphasis on caring for the environment and promote electronic transmissions and not on paper.

                            13. RETURN POLICY

                              Legal right to withdraw from the purchase within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods. To exercise the right of withdrawal, you must send us an email to

                              The return of the products will be accepted if they are intact, that is, with the quality closure without breaking. In this case, the amount paid by the means you made the purchase will be refunded, less shipping costs, once we have received the products in our warehouse.

                              In the event that the seals have been violated, we will not be able to refund the amount since we cannot guarantee that the quality of the products has been compromised.

                              14. DISPUTE RESOLUTION AND APPLICABLE LAW

                                For any question, please contact our Consumer Service: Hours: Mon-Fri 9:00 a.m. to 6:00 p.m. These Terms of Use will be governed by the laws of Spain, subject to the Courts of Barcelona Capital.

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